Effective 5 November 2026.
About the service
The voice enquiry and consultation service is operated by Tayla Fadil, trading as BuiltByTy. The AI assistant can answer approved service questions, collect relevant enquiry details, record a request for a human callback and manage consultation appointments when those features are enabled. It identifies itself as an AI assistant. The live V2 assistants have audio recording and stored transcripts disabled.
For human assistance, email builtbyty@outlook.com or use the contact information on builtbyty.co.uk.
Consultations and bookings
An appointment is confirmed after the Calendar operation and corresponding CRM update succeed and the assistant confirms the booking. Availability and a proposed time alone do not constitute a booking.
Provide accurate attendee and contact details and confirm the intended date, time and time zone. Keep the booking-management code in your invitation confidential. Changes and cancellations require that code and verification of the calling number, or human assistance. Caller ID alone does not authorise access to an existing booking or account.
A consultation does not create a paid project agreement or commit BuiltByTy to a price, scope, delivery date or guarantee. An authorised BuiltByTy representative agrees those matters through a separate proposal or service agreement.
Human assistance and service availability
A saved human callback request is subject to owner review. It does not guarantee an immediate response or confirm that a notification has been delivered.
The service depends on telephone, voice-platform, database and Calendar providers. If an operation fails or its result is uncertain, confirmation may be withheld and human review may be needed. Contact BuiltByTy by email if you need help checking a request.
Appropriate use
Use the service for legitimate enquiries and bookings you are authorised to manage. Do not attempt to access another person's appointments or confidential information, impersonate another person, misuse credentials or interfere with the service.
You do not need to provide a project budget. Do not provide passwords, payment-card details or unrelated sensitive information through the assistant.
Privacy and contact preferences
The privacy notice explains how the service handles personal information and Google Calendar access.
An enquiry, consultation request or unanswered call does not automatically authorise marketing or repeated contact. You can request no further contact, including a restriction on a specific channel.
Changes and your rights
These terms apply to the voice enquiry and consultation service. They do not replace a separate agreement for paid services or limit rights that cannot lawfully be excluded. Material changes will be reflected on this page with an updated effective date.